Shipping and Returns
InternationalWe don’t currently offer this service, but some of our stockists do.
New ZealandToll couriers will ship your order. If no one is home to sign for your parcel, Toll will leave a calling card with instructions to contact them. Then you can arrange for them to redeliver the parcel or collect it from their depot. We can only ship to physical delivery address, not PO boxes.
Free Shipping on Orders over $100Available within the North and South Islands of New Zealand. Not available for businesses ordering at wholesale prices.
For rural delivery addresses, a charge of $4 applies. Free rural delivery for orders over $200
$8 Flat rateThis rate applies to all orders under $100 in value and the above terms apply.
PO BoxesWe can’t ship to PO Box addresses, only physical delivery addresses.
ReturnsWe want you to be real happy with whatever you buy from us, so please contact us if you have any problems and we’ll work it out. Obvious courier breakages – if possible, please notify us within 48 hours of receiving so we can claim with the courier. You can still get a refund for any faulty or damaged items after that, but the sooner you let us know, the better. We don’t offer refunds for changes of mind (just credits or exchanges) but are always open to discussion if the product isn’t quite right for you.